AVDI Assist Plan - Support

Overview

Provides access for the length of AMS (12 month max) to the following:


Knowledgebase


AVDI Forums


Basic Ticket Submission


**Support Plan is for users with  an activated Annual Maintenance Subscription (AMS). 


**If you do not have an AMS you require Basic/Priority or Secure Assist Plan which include the AMS.

Overview

Provides access for the length of AMS (12 month max) to the following:


Knowledgebase


AVDI Forums


Basic Ticket Submission


**Support Plan is for users with  an activated Annual Maintenance Subscription (AMS). 


**If you do not have an AMS you require Basic/Priority or Secure Assist Plan which include the AMS.

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AVDI Assist Plan - Support

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Details

Knowledge-base
Clear step by step articles of AVDI procedures from a user perspective. Articles available in multiple languages.

AVDI Forums
The premier forum for AVDI professionals just got better. Added functionality, enhanced search capability and integration into the overall support solution.

Basic Ticket Submission
Simple yet powerful ticketing system which allows files and videos to be added to tickets for quick  resolution. Support desk manned by top AVDI professionals and fully integrated with the  Abritus 72 development team.  Basic Tickets are responded to after Priority Tickets are dealt with, average response time is  1-2 business days.

**Support Plan is for users with  an activated Annual Maintenance Subscription (AMS). 

**If you do not have an AMS you require Basic/Priority or Secure Assist Plan which include the AMS.